About us
Local roots, personal touch
Still based in Poole Old Town, the business is led by Helen alongside her husband Duncan, a Chartered Surveyor, with the next generation firmly involved in day-to-day operations. Supported by a dedicated local team, we provide a fully managed service with in-house housekeeping and maintenance, ensuring consistently high standards for owners and a welcoming, home-from-home experience for guests — many of whom return year after year.
About us
Local roots, personal touch
Since 2006, Quay Holidays has grown from a small family venture into a trusted local business with over 120 properties. Based in Poole Old Town, our team of local experts is here to make your stay seamless—whether you’re visiting for a weekend or letting your home with us.
Seamless guest experience
Your Quay to relaxation
We’re here every step of the way. From booking to checkout. Whether online or in person, we make your stay seamless and special.
Always on hand
Our office is open 7-days a week from 9.30am until 6pm (4pm on Sundays) with emergency ‘phone support after hours, too
Effortless booking
Browse and book 24/7 through our easy-to-use website. With properties across Poole and Bournemouth, your perfect getaway is just a click away.
Welcoming extras
Every stay includes hotel-quality linen, fluffy beach towels, and a local welcome pack. Plus a chilled bottle of white wine on arrival.
The history of Quay
Homegrown hospitality
Founded in 2006 by Helen Challis, Quay Holidays began with just five properties in Poole. Built on Helen’s background in residential property management and a hands-on, detail-driven approach, the business quickly grew through repeat guests and owner recommendations. Today, Quay Holidays is a proudly family-owned and independently run company, managing over 120 carefully selected holiday homes from Poole to Christchurch.
Payment methods
Credit, debit and American Express cards, sterling bank transfers or cheques all accepted.
Late checkout
Benefit from a late checkout until 12pm when you book direct with us. That gives you an extra two hours to relax and savour your last day away.
WI-FI
Staying in touch is easy with complimentary unlimited WIFI in all our holiday properties.
Linen and towels
Beds made up with crisp white linen for your arrival. Bath and beach towels all provided.
Accessible Properties
Many properties with lift and level access available for those with mobility impairments.
Late arrivals
Late arrivals can be agreed by prior arrangement at no extra cost – just let us know when you plan to arrive!
Parking
Most of our properties offer free parking on-site. Check the property pages for guidance.
Welcome Pack
Complimentary welcome pack on arrival including tea, coffee, hot chocolate, local biscuits, crisps and a chilled bottle of wine.
Who we are
Meet the Quay team
Helen Challis
Director
Duncan Challis
Director
Hannah Challis
Director
Laura Woolley
Holiday lettings Agent
Izzy Lidgey
Holiday Lettings Agent
Savannah Hunt
Customer Experience Manager
Toby Dehon
Maintenance Manager
Micheal Jukes
Senior Negotiator
Rachelle Gray
Administration manager
Kate Waggott
Accounts manager
Amber Crook
Service Team Supervisor
Chris Matthews
Maintenance team
John Firth
Maintenance Team
Kyra Bartlett
Linen Store Coordinator
Panda & Mungo
Meet our Branch Manager and Entertainments Manager!
Meet our Branch Manager Panda and Entertainment Manager Mungo! For anyone that has visited the Quay Holidays office, you may have met this dynamic duo.
Panda loves foraging for sticks and endless cuddles, whilst Mungo likes chasing deer and snuggling up to his toys on the sofa after a long walk!